As a trusted local florist proudly serving households and businesses in Chase Cross, we are committed to delivering only the freshest flowers to our valued customers. Every arrangement is hand-crafted with care, and we guarantee flower freshness upon arrival to brighten your special moments. Read on to understand our policies regarding returns, refunds, and complaints for a seamless flower shopping experience.
Your satisfaction is our top priority. If your flowers are delivered damaged or wilted, please notify us as soon as possible. We request you provide details and a clear photo of the arrangement within 24 hours of delivery. This enables us to swiftly assess the issue and take appropriate corrective action. In most cases, we offer an immediate replacement or refund, depending on your preference and the circumstances.
We are dedicated to delivering flowers in their freshest and most beautiful state. Our arrangements are covered by a freshness window guarantee for a minimum of 5 days from the date of delivery, provided flowers are cared for according to our basic instructions (keep in clean water, trim stems, and place away from direct sunlight or heat sources). Should your flowers fail to last the full period despite proper care, please inform us within this window. We will be happy to discuss a suitable resolution.
If you are dissatisfied with your floral arrangement due to factors within our control, you may be eligible for a refund or a replacement. The choice between a refund and a replacement is yours, and our team will review each request on a case-by-case basis to ensure fair and prompt resolution. Returns of fresh flowers are complex due to their perishable nature, so we may request photographs or additional details to assist in processing your complaint efficiently. Refunds are generally processed through the original payment method, whereas replacements can be scheduled for delivery as soon as feasible.
We aim to provide exceptional floral experiences, but if your expectations are not met, we encourage you to bring your concerns to our attention promptly. Please contact us with your order details and a clear description of the issue. Our customer care team will acknowledge your complaint and work closely with you toward a satisfactory and timely resolution. Where possible, supporting photographs or documentation will help us understand and resolve the issue faster.
Florist Chase Cross prides itself on being an integral part of the Chase Cross community, serving both residents and local businesses. Our policies reflect our commitment to customer satisfaction, quality, and trust. If you have any questions about our returns, refunds, or complaints process, don’t hesitate to reach out. We appreciate your confidence in us and look forward to delighting you with the freshest flowers, every time.
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