Welcome to Florist Chase Cross. These Terms & Conditions apply to all customers placing online orders for flower delivery within Chase Cross and the surrounding areas. Please read these terms carefully prior to placing your order, as they govern your relationship with us and set out the basis upon which we will fulfil your flower delivery requirements.
To ensure a smooth experience with our online florist service, please follow the order process detailed below:
1.1 Browsing and Selection: Customers can browse our curated selection of fresh floral arrangements, bouquets, plants, and add-ons via our website. Descriptions, images, sizes, and prices are provided for each product to help you make an informed choice.
1.2 Placing Your Order: Once you have selected your desired floral product(s), add them to your basket by following the online prompts. You will then be guided through the checkout process, where you will provide delivery details, recipient information, your own contact details, and any personal message you’d like to accompany your gift.
1.3 Order Confirmation: After you have reviewed and confirmed your order, you will receive an on-screen confirmation plus an order summary notification (where applicable). Acceptance of your order and completion of the contract will occur only when we send you a formal order acceptance or dispatch confirmation message. We reserve the right to refuse an order at our discretion (for example, if your requested delivery date cannot be met or if a product is sold out).
1.4 Substitutions: Due to the perishable and seasonal nature of flowers, it may occasionally be necessary to substitute certain flowers or materials. When substitutions are made, we will ensure the style, colour, and value are maintained. If the change is significant, we will attempt to contact you prior to dispatch.
2.1 Accepted Payment Methods: We accept payments via major debit and credit cards, as well as other methods as indicated at checkout. All online transactions are processed securely using industry-standard encryption. We do not store your card details on our servers.
2.2 Pricing: All prices are displayed in pounds sterling (GBP) and include VAT where applicable. The total amount payable includes the cost of selected goods and any delivery fees, which are clearly stated at checkout before payment is made.
2.3 Completion of Payment: Full payment is required at the time of order. Orders will not be processed or dispatched until payment has been received in full and cleared. By submitting payment details, you represent and warrant that you are authorised to use the payment method provided.
Florist Chase Cross offers delivery services within Chase Cross and to nearby surrounding areas. The following delivery terms apply:
3.1 Delivery Areas: Our delivery service covers Chase Cross and specified neighbouring areas. By placing an order, customers confirm that the delivery address falls within our stated coverage. If delivery outside our coverage is attempted, we will contact you to discuss alternative options or a refund.
3.2 Delivery Dates and Times: While we endeavour to deliver all orders on the requested date, we cannot guarantee specific delivery times. Orders placed for same-day delivery must be received by the deadline stated on our website. Delivery windows may be subject to change due to seasonal demand, weather, or circumstances beyond our control.
3.3 Recipient Availability: It is the customer’s responsibility to ensure someone is available to receive the delivery. Options such as leaving flowers with a neighbour or at a safe location may be offered at your risk if the recipient is unavailable. In case of non-delivery, we will leave an attempted delivery card where possible.
3.4 Delivery Confirmation: Where possible, you will receive notification that your delivery has been completed. In some instances, such as gifts to hospitals, care homes, or offices, delivery may be made to a reception point or relevant department.
4.1 Cancelling Your Order: Orders may be cancelled or amended provided that we are notified in writing or by phone with reasonable notice ahead of the scheduled delivery date. To provide the best service, we recommend contacting us as soon as possible. Orders that are already prepared, dispatched, or delivered cannot be cancelled or amended and may not be eligible for refunds.
4.2 Refunds: Where an eligible cancellation occurs, a full refund will be processed to your original payment method. Refunds may take several working days to appear on your account, depending on your payment provider.
4.3 Changes and Substitutions: If you wish to amend an order (for example, a delivery address or personal message), please contact us promptly. We will attempt to accommodate reasonable changes if your order has not yet been processed.
4.4 Order Refusal: We reserve the right to cancel orders in full or part if we are unable to fulfil them for reasons such as stock unavailability, delivery area restrictions, or fraudulent activity. Affected customers will be notified and receive a prompt refund.
5.1 Freshness Guarantee: Florist Chase Cross is committed to delivering fresh, high-quality flowers. We guarantee our fresh products for a reasonable period from the delivery date (typically 5 days, subject to care). Please follow any included care instructions to maximise the lifespan of your flowers.
5.2 Returns and Complaints: If you are dissatisfied with the delivered flowers, please notify us within 24 hours of receipt. Provide details and images if possible, to allow our team to assess the issue. Once we have reviewed your concern, we will offer a suitable resolution, which may include a replacement arrangement or refund, at our discretion.
5.3 Perishable Goods: Due to the perishable nature of cut flowers, plants, and related products, they are generally non-returnable unless the goods are defective or damaged upon delivery.
6.1 Exclusion of Liability: Except as expressly stated in these terms, Florist Chase Cross shall not be liable for any loss, damage, or expenses—direct, indirect, or consequential—arising from the use or inability to use our service, products, or website, except where prohibited by law.
6.2 Events Beyond Our Control: We are not responsible for delays or failure to perform any obligations where such failure is due to events beyond our reasonable control. This includes but is not limited to acts of God, transport disruptions, supply chain issues, and natural disasters.
6.3 Customer Responsibility: It is your responsibility to ensure correct delivery details are provided, including postcode and recipient contact details. Errors resulting in failed delivery will not be compensated by Florist Chase Cross unless due to our own negligence.
6.4 Third Parties: Where we act as an agent to relay orders via local florists within Chase Cross or the surrounding areas, our liability remains limited as above.
We respect your privacy and are committed to handling your personal data securely in line with UK Data Protection Laws. Your details will be used solely for fulfilling your order and for customer service purposes. For further information, please refer to our dedicated Privacy Policy.
All content, images, and designs featured on our website remain the intellectual property of Florist Chase Cross or their respective owners. No content may be copied, reproduced, or used for commercial purposes without our prior written permission.
These Terms & Conditions and any disputes arising in connection with them are governed under the laws of England and Wales. Both parties agree that English courts will have exclusive jurisdiction over any disputes or claims. Should a dispute arise, we encourage customers to contact us promptly to seek a resolution. In the first instance, we will attempt to resolve matters amicably and expediently.
10.1 Severability: If any provision of these terms is found to be invalid or unenforceable, it shall be deleted and the remainder of the terms will continue to apply.
10.2 Amendment: Florist Chase Cross reserves the right to amend or update these Terms & Conditions from time to time. Any changes will take effect for orders placed after such changes are posted online. Please check this page regularly for updates.
10.3 Waiver: No delay or failure by us to exercise any right under these terms will operate as a waiver of that right.
These Terms & Conditions apply to all customers ordering online for flower delivery in Chase Cross and surrounding localities covered by our service. By placing an order, you accept these terms in full.
Thank you for choosing Florist Chase Cross for your online flower delivery needs. We are committed to delivering quality floral gifts and outstanding customer service across Chase Cross and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 12 Highfield Link, Romford, RM5 3DH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chase Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chase Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
